Make a Connection

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10 October 2023 - 31 March 2024




All rail users, particular focus on males and females aged 18-24.

Media channels

Online display
Print display
Social media

Key contacts

Charlie Oven –

Network Rail has joined digital Shout and the wider rail industry to remind the public that mental health support is just a text message away. Make a Connection, encourages people to text the bespoke keyword ‘Journey’ to 85258 to access the Shout service for free and confidential mental health support, 24/7.

It forms part of the rail industry’s efforts to help reduce suicides on the network by engaging with the public upstream and signposting them to mental health support services at the earliest opportunity. 

These campaigns are no longer live or being promoted to public and passengers. However, if you would like to use these resources please ask permission from Network Rail’s marketing team:

Materials for ‘Make a Connection’ campaign:


Social Media Assets
Station Assets
Print Assets
Welsh Assets
Communications Toolkit